Frequently Asked QuestionsQuest Management Pack for Oracle
What is the Quest Management Pack for Oracle?
The Quest Management Pack for Oracle is a software solution that extends the capabilities of System Center Operations Manager 2007 to Oracle database environments. This solution enables operational administrators to monitor, report on, and proactively resolve issues that arise in Oracle 9i and 10g databases from within the same infrastructure used for managing their Windows systems. Return to Top What problems does the Quest Management Pack for Oracle solve?
The Quest Management Pack for Oracle solves the operational management issues facing administrators responsible for complex, heterogeneous IT environments by natively extending the capabilities of System Center Operations Manager 2007 to Oracle databases running in Windows, Unix and Linux environments. It helps alleviate the following pains: - Lack of a single view for overall management due to the volume of disparate management tools from multiple vendors
- Resource management being done in silos, creating multiple inefficiencies leading to finger pointing and insufficient resolution of incidents and problems
- Current tools don't provide enterprise-level scalability, reliability and reporting
- Inability to address issues before they impact Operating Level Agreements (“OLAs”)
Return to Top What key benefits does the Quest Management Pack for Oracle provide? - Leverage Existing Investments for Quicker ROI
Leverage System Center Operations Manager 2007 to monitor the Oracle database with no additional monitoring framework required. Native integration allows operations administrators to automatically discover Oracle database instances and view Oracle availability and performance information in the same manner as they view the operational health and performance indicators from the operator console state view in Operations Manager. Diagnostic information is collected only on those transactions that are performing poorly. Event throttling minimizes impact to the database due to excessive performance and failure events. - Increased Staff Efficiency
Operational staff can proactively collaborate with the DBA team to ensure critical issues are resolved before they impact the business. This eliminates the finger-pointing that often occurs when outages paralyze an organization. - Proactive Root Cause Diagnostics
Monitor the Oracle database environment in real time and be alerted of performance issues such as degradation of database availability. Detect problems before they affect end users or impact OLAs by leveraging a single management tool. With an in-context launch of the Spotlight on Oracle product administrators can drill down into root cause diagnostics from the event and alert views (if installed to the Operations Console host). - Improved Mean Time to Resolution (MTTR)
Speed time to resolution by isolating specific availability issues in the Oracle database environment. Gather information on blocking locks, cache & I/O performance metrics, and memory statistic degradation. Integration with Quest’s Spotlight on Oracle allows DBAs to perform deeper diagnostics to rapidly resolve performance issues. - Centralized Database Reporting and Trending
Centralize task management including control of monitoring and reporting. Inform the database development team of highly problematic areas in the database environment. Validate database availability and reliability with trend analysis.
Return to Top What features are available in this release of the Quest Management Pack for Oracle?
See current release information for more details on new features for the latest release. Return to Top Does the Quest Management Pack for Oracle require additional infrastructure (beyond the System Center Operations Manager infrastructure) when monitoring Oracle databases?
No – The Quest Management Pack for Oracle natively integrates into the System Center Operations Manager infrastructure allowing administrators to leverage the tools they already have in place to monitor the performance and availability of Oracle databases on Windows, UNIX, and Linux operating systems. Return to Top What are the key System Center Operations Manager features that the Quest Management Pack for Oracle supports?
The key System Center Operations Manager features supported are: - Operations Manager rule processing
- Event and performance data collection
- Auto-alert resolution
- Instance-aware monitoring
- Integrated expert knowledge content
- Tasks and Diagnostics (define, export, import, and launch context-sensitive tasks and diagnostics)
- Nested computer and rule group support
Return to Top How does the Quest Management Pack for Oracle work with System Center Operations Manager?
The Quest Management Pack for Oracle is designed to look, feel, and act as if it were written by the System Center Operations Manager development team. It uses the same database and tables, so all features work as expected even when extended to monitor Oracle databases. The Quest Management Pack for Oracle does not replace the standard Operations Manager consoles; in fact, there is no change to the infrastructure. Return to Top What database servers does the Quest Management Pack for Oracle support in the current version?
Standard and Enterprise Editions: - Oracle 9i Release 2 (9.2.x)
- Oracle 10g
- Oracle 10g Release 2 (10.2.x)
Return to Top Beyond System Center Operations Manager, does the Quest Management Pack for Oracle require any additional software or hardware?
No. Return to Top Which versions of Operations Manager does The Quest Management Pack for Oracle support? - Microsoft Operations Manager 2005
- System Center Operations Manager 2007
Return to Top Is there integration between the Quest Management Pack for Oracle and other Quest product offerings?
Yes. The QMP for Oracle also provides related knowledge topics, and in-context launch of Quest's Spotlight on Oracle product (if installed to the Operations Console host). Spotlight will allow users to identify and diagnose thousands of performance issues, whether it’s a specific user, resource-intensive SQL transaction, I/O bottleneck, lock wait or other exact source. Return to Top Does the Quest Management Pack for Oracle provide full support for Internationalization (I18N)?
Yes. The Quest Management Pack for Oracle supports single byte, multi-byte and UNICODE character sets. Return to Top How is the Quest Management Pack for Oracle priced / licensed?
The Quest Management Pack for Oracle is priced per managed server.
In order to remain in compliance with Microsoft, customers will need to have an Operations Management License (OML) for the managed server as well. Quest does not resell these OML licenses. The OML must be procured from an appropriate Microsoft sales channel.
Customers should check with their legal group to determine if there are “leftover” licenses that were purchase if / when the organization entered into an Enterprise Agreement (EA) with Microsoft. If so, there may be an opportunity to leverage the licenses.
For additional pricing information, please contact a Quest sales representative at 1-800-263-0036 or via e-mail at sales@quest.com. Return to Top Can I see a demo of the Quest Management Pack for Oracle?
Yes, you can schedule a live demo to view the solution with a Quest Solution Consultant. To schedule a live demo of the Quest Management Pack for Oracle, contact sales@quest.com. Return to Top Can I obtain a trial version of the Quest Management Pack for Oracle?
Yes, you can download a trial version of the Quest Management Pack for Oracle from our website. Return to Top How do I purchase the Quest Management Pack for Oracle?
The Quest Management Pack for Oracle can be purchased directly from Quest Software by contacting us via e-mail at sales@quest.com. Return to Top How can I become a reseller of the Quest Management Pack for Oracle?
Resellers interested in selling the Quest Management Pack for Oracle can contact us via e-mail at sales@quest.com. Return to Top
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