So many terms, so many definitions...
Depending on who is speaking, and who is listening, the terms and acronyms that fill the IT industry can be pretty confusing. Business Service Management (BSM) may be a term that contributes to this issue. With so many vendors offering vastly different capabilities, but all claiming to be BSM solutions, it's easy to understand why IT professionals might struggle to find a solution to their IT and business challenges.
Business Service Management and Foglight
The Foglight solution helps organizations manage their critical applications, as services, that the business depends. Foglight puts your critical application at the center of everything and helps you manage the supporting application infrastructure in order to meet IT, business, and end user needs. The industry could call this BSM, but Quest simply calls it managing applications the right way.
With Foglight, you can connect the business services delivered by applications with the IT services that support the application, down to the underlying physical and virtual infrastructure. Your IT team can then better understand and map application service dependencies, ensure optimal performance and availability, and make changes that are advantageous to the business and to end users. Key capabilities enable you to:
- Proactively prevent service degradations
- Gain visibility into service delivery from multiple perspectives
- Provide real time and historical ITIL compliance reporting of SLAs
- Prioritize problem resolution by number and type of users affected
- Reduce resolution time with mapping from service to underlying components