Stat® for PeopleSoftKnowledge RepositoryProvide one source for all documentation
Because all activity associated with a change is captured and documented in real time, Stat automatically becomes the single source to go to research new issues, locate prior resolutions and retrieve documentation regarding all PeopleSoft customizations. Having all documentation in one central location makes the retrieval of the information easy for all team members.
Easily locate documentation based on what you know
Stat® provides a variety of methods to ensure that all team members can quickly locate the specific information that they are seeking. Stat’s knowledge repository contains valuable data about all change requests and all object modifications. However, data becomes valuable only when you can successfully retrieve the specific information you are seeking. Stat provides a variety of methods to search Stat’s vast knowledge repository. You may search Stat based on information that you know about the CSR, such as the CSR Type (Enhancement, Fix, etc.) or text contained in a variety of areas in the CSR, such as the Description tab, task comments, CSR Issues, etc.
You may then open the CSR by double-clicking on the desired CSR . Or you may wish to locate the CSR based on your knowledge of the objects that are documented within the CSR.
Seamlessly integrate with existing help desk systems
Stat can be used as the primary help desk application in first-line support for PeopleSoft and non-PeopleSoft customers, or it can be configured to integrate seamlessly with an existing enterprise help desk tool. With a simple e-mail request from a user, non-user or other help desk application, Stat can open a CSR and route it to the appropriate queue or individual based on user-defined business rules. Stat can then automatically communicate with a customer when there is an update or resolution of the open issue. Stat eliminates the need for manual entry of a CSR into Stat if the request originates in your help desk system.
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